HINES

Customer Service

The Hines Service Department is here to answer your questions. Whether you need general help with your balancing concerns, or specific asnwers to technical questions, we're here to help. Also, since we build your balancing machines right here in Ann Arbor, we can supply you with any parts that you may need to enhance your system.

Website Support

• Tech Tips Posted Online
• Ask The Experts
• Online Service Requests

Telephone Support

• Problem Solving via trouble-shooting techniques
• Set-up guidance
• Operating procedure guidance

Spare Parts

• 80% available immediately upon request
• Over Night Delivery in US, and Expedited International Delivery
• Large orders shipped within 10 working days

On-site Service

• Rapid response
• Highly trained Technicians
• Parts needed on-hand or readily available
• Training for operators
• Training for maintenance staff

Calibration and Certification

• 50 point machine inspection
• Machines calibrated and certified to spec. by trained Technician

Upgrades

• Upgrades to latest computer systems, electrical systems, and mechanics
• Available on all makes and models of balancing machine manufacturers

Technical Publications

• Operators Manuals
• Maintenance Manuals
• Scale, Motor, and Specialty Manuals